P&P Imports LLC warrants its Products to be free from defects in material and workmanship for a period of 6 months, some cases may vary, from date of delivery to the consumer. Please keep your original delivery receipt, as it will be required for any warranty claim. This warranty is not transferable and does not apply to merchandise purchased "as is" (i.e. floor samples or clearance center items). This warranty does not apply to P&P Imports LLC goods purchased from a non-authorized P&P Imports LLC dealer or reseller. Please follow all instructions regarding your Product, as failure to do so will void this warranty.
Missing a part or need a replacement piece? Check our Replacement Parts collection for a faster fix before filing a warranty claim.
All claims must be directed to the P&P Imports LLC retail dealer from whom the merchandise was originally purchased, along with the original delivery receipt.
The following conditions apply to this Warranty except where prohibited by law:
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The warranty is only valid to the original user/consumer.
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This warranty only applies under conditions of normal usage and does not apply to defects or damage resulting from negligence, abuse or misuse, including but not limited to inadequate or improper maintenance, improper assembly, improper installation, improper cleaning, or exposure to chemicals and/or liquids, or fading caused by exposure to sunlight.
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This warranty does not apply to any use for which the product was not designed.
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Because of the craftsmanship and materials involved in the manufacturing process, minor differences and finish variations will occur from piece to piece. Therefore, this warranty does not cover those minor differences or finish variations, or any differences between floor samples, printed illustrations, Internet photos or other visual displays.
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Any modification or alteration of P&P Imports LLC products will void the warranty.
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Under the terms of this limited warranty, P&P Imports LLC will either repair or replace the defective item. Repair or replacement is strictly at P&P Imports LLC's discretion.
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All warranty claims must initially be presented to the authorized P&P Imports LLC retail dealer where the game was purchased. The dated proof of delivery and Part # are required for warranty validation. If the retailer is no longer in business, please contact us for assistance.
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P&P Imports LLC assumes no responsibility for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damage, so these limitations may not apply to you.
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P&P Imports LLC is not responsible for transportation costs between the consumer and the P&P Imports LLC retail dealer for warranty and repair issues.
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If you have any questions concerning this warranty, please contact P&P Imports LLC at hello@playgosports.com.
How to Use
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Register your product here
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Once you're registered, email hello@playgosports.com with your order number, a description of the issue, and photos.
We reserve the right to update this policy at any time.