FAQ'S

Reach out to us via email at hello@playgosports.com with your order number, and we’ll look it up for you.

Yes, as long as it hasn’t been processed yet. Orders placed before 12 PM PT are processed the same day; after 12 PM PT they’re processed the next business day. Reach out to us via email at hello@playgosports.com as soon as possible to request a change or cancellation. Once shipped, it follows our Return Policy instead.

Yes, just add a note in the order notes section at checkout letting us know it’s a gift.

Yes. Damage, defect, and warranty claims are handled the same as direct purchases, reach out to us via email at hello@playgosports.com. Standard returns and refunds must go through Amazon’s own return process, since Amazon manages that transaction.

For shipping, order status, returns, cancellations, and billing questions, we’re only able to assist with orders placed directly on PlayGoSports.com or Amazon, please contact the retailer you purchased from for help with that order. Damage, defect, and warranty claims are still handled regardless of where you purchased, as long as it was from an authorized seller.

Yes, for most products. Visit our Replacement Parts collection for more information, or reach out to us via email at hello@playgosports.com with your product’s Part # if you don’t see what you need.

Most do. Assembly instructions are included in the box, and our Customer Service contact info is printed at the bottom of the assembly sheet.

Many are built with weather-resistant, UV-treated materials for long-term outdoor use, this varies by product, check the specific product page for details.

Some electronic items (like our air hockey tables) run on an AC adapter or batteries, the required power source is listed on that product’s page.

Age recommendations vary by product and are listed on each product page.

Full dimensions, shipping weight, and (where applicable) weight capacity are listed on each product’s page under specifications.

Our products are designed and developed in the USA, and manufactured in China.

All kids’ products (i.e., toys and games that are primarily directed to children 14 years old or under) are safety tested under current applicable regulations.

Click the “Notify Me” button on the product page and enter your email, we’ll let you know as soon as it’s back in stock.

Enter your code in the promo code box at checkout, then click Apply, the discount will show in your order total before you complete your purchase.

Codes may have an expiration date, a minimum purchase requirement, or be limited to one per customer. Codes generally can’t be combined with other offers and may exclude sale items. If yours isn’t working, reach out to us via email at hello@playgosports.com and we’ll take a look.

Yes, on orders of $75 or more to addresses within the continental US. Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and APO/FPO/DPO addresses aren’t eligible. Visit our Shipping Policy for more information.

Orders of $75 or more ship free. For orders under $75, shipping is calculated at checkout based on the size, weight, and destination of your order. Visit our Shipping Policy for more information.

Orders are processed within 1-2 business days (orders placed after 12 PM PT are processed the next business day), then take 5-10 business days in transit. Visit our Shipping Policy for more information.

Orders placed before 12 PM PT are processed the same business day; orders placed after 12 PM PT are processed the next business day. Visit our Shipping Policy for more information.

We currently ship within the continental United States only. We’re unable to ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, APO/FPO/DPO addresses, or internationally at this time. Visit our Shipping Policy for more information.

Unfortunately we’re unable to ship to PO Boxes at this time, a physical shipping address is required. Visit our Shipping Policy for more information.

Irvine, California.

Due to product size, some orders ship in multiple shipments.

Reach out to us via email at hello@playgosports.com and we’ll help sort it out.

You have 30 days from the date of purchase to return an eligible item. Sale items and items marked as final sale are not eligible for return. Visit our Return Policy for more information.

Unused and in its original packaging. A restocking fee may apply depending on the condition of the returned item. Visit our Return Policy for more information.

It depends on whether your item is eligible for a return. Eligible returns receive a full refund minus shipping fees, shipping costs are not refunded. Visit our Return Policy for more information.

You’re responsible for return shipping costs. Visit our Return Policy for more information.

No, sale items and items marked final sale are not eligible for return or exchange. Visit our Return Policy for more information.

Once approved and issued, please allow 5 to 10 business days for it to post, it can take up to one full billing cycle for the funds to appear depending on your payment method. Visit our Return Policy for more information.

If your purchase was made within 30 days, reach out to our Customer Service team at hello@playgosports.com for review.

Reach out to us via email at hello@playgosports.com.

If it happened under normal use within your warranty period, yes, file a claim via email at hello@playgosports.com with photos. Visit our manufacturer’s warranty for more information.

This is typically covered as a manufacturing defect within the warranty period, submit a claim with photos via email at hello@playgosports.com. Visit our manufacturer’s warranty for more information.

Check our Replacement Parts collection first, most missing-hardware situations can be resolved faster that way than filing a full claim.

Most products are backed by a manufacturer’s warranty of 6 months; some cases may vary.

We encourage it to help activate coverage, but it’s not required to file a claim.

Visit playgosports.com/apps/warranty/registrants/new to register your product.

Reach out to us via email at hello@playgosports.com, we’ll ask for your Part # and PO # (found on your box’s shipping label). Visit our manufacturer’s warranty for more information.

No, you can check out as a guest. Creating an account lets you save your info, track orders, and view your order history faster.

Click “Login”, then “Forgot your password?” and enter your email, we’ll send you a link to reset it.

Not yet.

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.

Yes, sales tax is calculated based on your shipping address and applied at checkout, in accordance with state and local tax laws.

Reach out to us via email at hello@playgosports.com with “Press or Media Inquiry” in the subject line.

Reach out to us via email at hello@playgosports.com with “Social/Collab Inquiry” in the subject line, including your channel(s) and what you have in mind.

Yes, visit our Become a Retailer page for more information.